Designing and implementing programs is a key activity of government and not-for-profit organisations. These activities can range from large-scale initiatives like the funding and implementation of new public services, to activities on a smaller scale, such as setting up a new training program.

There is increasing emphasis on the need for accountability in the use of public funds. This has driven renewed interest in performance monitoring and evaluation of policies and programs by funding and delivery bodies.

Our work in evaluation

We provide a full range of research and evaluation services including the following.

  • Process and outcome evaluations
  • Participatory evaluations using an action research model
  • Development of program logic models, method reports, RCT designs
  • Mid and lapsing program evaluations
  • Formative and design reviews of programs
  • Reviews of funding and grants programs
  • Document and file reviews
  • Contract evaluation and performance monitoring.

We specialise in the evaluation of policy and programs in health, community services, education and training, workforce, transport and other portfolios.

We offer expertise in a range of evaluation methodologies including the following.

  • Community and stakeholder surveys (phone, online, paper, face to face) to understand consumer experiences
  • Consultation with stakeholders to explore accountability, governance, implementation and communication
  • Content analysis (qualitative and quantitative) of program documents to measure outputs and activities; and identify performance monitoring arrangements, feedback loops, governance and accountability arrangements
  • Reviews of program data to describe service characteristics, activity levels, unit costs, and performance
  • Economic analysis to determine efficiency and benchmark unit costs
  • Literature reviews to demonstrate the need and appropriateness of a program
  • Model reviews (including academic and grey literature along with consultants) to review alternative delivery approaches and program designs in similar policy contexts to provide evidence informed recommendations
  • Case studies to bring together a range of evidence to provide a holistic review of a program in different locations, different models or at different points in time