Telephone Data Collection – Computer Assisted Telephone Interviewing

The fast facts

  • Access to a pool of over 300 ISO 20252 trained interviewers
  • 110 CATI stations across Melbourne and Brisbane and 30 telephone supervisors
  • Inbound, outbound and international calling capacity
  • Ability to interview in languages other than English (LOTE)
  • Real-time monitoring of interviews available in-house or remotely
  • Fully customised data collection platform with multi-method capabilities (SPSS Dimensions)
  • Response rate maximization via computer controlled call algorithms and Interviewer training
  • Auto-dialer capability for improved efficiency and productivity